Welcome to SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“). We value your trust and are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, disclose, and process your personal information when you visit https://spotlooks.com (“Website”) or use any of our software, applications, products, or services.

This Privacy Policy applies to all users who interact with SpotLooks, including visitors to our Website, trial users, subscribers, customers, partners, and anyone who communicates with us through our online or offline channels.

This Privacy Policy applies whenever you:

1. Visit or browse our Website.

2. Create an account or start a free trial.

3. Subscribe to any SpotLooks plan or service.

4. Request a demo, consultation, or customer support.

5. Register for webinars, events, newsletters, or marketing communications.

6. Use our AI-powered CRM, Sales CRM, Marketing Automation, Websites, Funnels, Forms, Surveys, Appointment Scheduling, Customer Communication, Reputation Management, Analytics, AI Agents, Workflow Automation, or any other products and services offered by SpotLooks.

7. Interact with us through email, telephone, live chat, social media, or any other communication channel operated by SpotLooks.

Throughout this Privacy Policy, “Personal Data” or “Personal Information” refers to any information that identifies, relates to, describes, or can reasonably be associated with an identified or identifiable individual, either directly or indirectly.

We are committed to processing your information fairly, lawfully, transparently, and securely. We collect only the information necessary to provide, improve, maintain, secure, and support our services while complying with applicable privacy and data protection laws.

When our customers use the SpotLooks platform to collect, store, or manage information relating to their own customers, leads, prospects, employees, or other individuals, SpotLooks generally acts as a service provider or data processor on behalf of those customers. In such cases, the customer remains responsible for ensuring they have the necessary rights, permissions, and legal basis to collect and process that information. SpotLooks processes such data only to provide the requested services and in accordance with applicable agreements and legal requirements.

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue use of our Website and Services.

We may update this Privacy Policy periodically to reflect changes in our business, services, legal obligations, technology, or industry best practices. Whenever significant changes are made, we will update the “Effective Date” at the beginning of this Policy and, where required by applicable law, notify users through appropriate communication channels such as email, in-app notifications, or notices on our Website. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below:

SpotLooks SaaS Solutions LLP

Registered in India

Diamond Tower, Navalur, 

Chennai, India – 600 130.
Website: https://spotlooks.com
Email: complaints@spotlooks.com

This Privacy Policy describes how SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) collects, uses, stores, protects, shares, and otherwise processes your Personal Information when you access or use our Website, products, applications, software, and related services.

This Privacy Policy applies to all Personal Information collected through:

• 1. The SpotLooks website (https://spotlooks.com).
• 2. Our AI-powered CRM and Business Growth Platform.
• 3. Sales CRM and Customer Relationship Management services.
• 4. Marketing Automation tools.
• 5. AI Agents and Workflow Automation features.
• 6. Websites, Landing Pages, and Sales Funnels created or hosted through SpotLooks.
• 7. Online Forms, Surveys, Appointment Scheduling, and Calendar services.
• 8. Customer communication tools, including email, SMS, WhatsApp, chat, and other supported communication channels.
• 9. Mobile applications, browser extensions, and desktop applications provided by SpotLooks.
• 10. Customer support, training sessions, webinars, product demonstrations, events, and consultations.
• 11. Any other products, services, applications, or digital platforms that reference or link to this Privacy Policy.
•  

This Privacy Policy applies to all individuals who interact with SpotLooks, including but not limited to:

• 1. Website visitors
• 2. Prospective customers
• 3. Trial users
• 4. Registered users
• 5. Subscribers
• 6. Business customers
• 7. Partners and resellers
• 8. Event participants
• 9. Job applicants (where applicable)
• 10. Individuals who contact our support or sales teams
•  

When our customers use SpotLooks to collect, manage, or process information relating to their own customers, leads, contacts, employees, or other individuals (“Customer Data“), SpotLooks generally acts as a data processor or service provider on behalf of the customer. In such cases, the customer is responsible for ensuring that the collection and use of Personal Information complies with applicable laws, including providing any required notices and obtaining any necessary consents. SpotLooks processes Customer Data only in accordance with the customer’s instructions, our contractual obligations, and applicable legal requirements.

This Privacy Policy does not apply to:

• 1. Third-party websites, products, or services that are not owned or operated by SpotLooks, even if they are linked from our Website.
• 2. Privacy practices of third-party applications, integrations, payment gateways, social media platforms, or external service providers. Your use of such services is governed by their respective privacy policies.
• 3. Information processed by our customers outside the SpotLooks platform or independently of our services.
•  

If you choose to access third-party websites, applications, or services through links or integrations available on the SpotLooks platform, we encourage you to review their privacy policies before providing any Personal Information.

By accessing or using our Website and Services, you acknowledge that your Personal Information will be collected and processed as described in this Privacy Policy. If you do not agree with the practices outlined herein, you should discontinue using our Website and Services.

This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, and any other legal notices or agreements that apply to your use of SpotLooks’ products and services.

To provide, maintain, improve, and secure our Services, SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) collects different types of information depending on how you interact with our Website, platform, and services. We collect information directly from you, automatically through your use of our Services, and, where appropriate, from trusted third-party sources.

The information we collect may include the following:

3.1 Information You Provide Directly

You may voluntarily provide Personal Information when you interact with SpotLooks through our Website, applications, or Services.

This may include:

1. Full name
2. Business or company name
3. Email address
4. Mobile or telephone number
5. Job title or designation
6. Business address
7. Country or region
8. Profile photograph (where applicable)
9. Username and password
10. Billing and payment information
11. Tax or GST details (where applicable)
12. Any other information you choose to share with us

We collect this information when you:

1. Create or manage an account
2. Start a free trial
3. Purchase or subscribe to our Services
4. Request a product demonstration
5. Contact our sales or support team
6. Submit forms on our Website
7. Register for webinars, events, or training sessions
8. Participate in surveys or promotional campaigns
9. Subscribe to newsletters or marketing communications

Providing certain information may be necessary for us to deliver specific products or services. If required information is not provided, some features or services may not be available.

3.2 Account and Subscription Information

When you register for a SpotLooks account or subscribe to our Services, we may collect information necessary to create, manage, and secure your account.

This may include:

• Account owner information
• Organization details
• Subscription plan
• User preferences
• Workspace settings
• Login credentials
• Authentication information
• Security preferences
• User roles and permissions

This information helps us authenticate users, manage subscriptions, provide customer support, and maintain platform security.

3.3 Payment and Billing Information

If you purchase any paid products or services, we may collect billing-related information necessary to process your payment and manage your subscription.

This may include:

• Billing name
• Billing address
• Business information
• GST or tax identification details (where applicable)
• Invoice information
• Payment transaction details

Payments are processed through trusted third-party payment providers. SpotLooks does not intentionally store complete credit card numbers, debit card details, or banking credentials unless required for operational, accounting, or legal purposes.

3.4 Customer Support and Communications

When you contact SpotLooks for assistance, provide feedback, or communicate with us, we may collect information such as:

• Support requests
• Chat conversations
• Email communications
• Phone call information
• Meeting notes
• Product feedback
• Bug reports
• Attachments and files you voluntarily submit

This information enables us to respond to your requests, resolve issues, improve our Services, and maintain service quality.

3.5 Customer Data Processed Through the Platform

Our Services enable customers to collect, manage, organize, and process information relating to their own customers, prospects, employees, vendors, or other contacts (“Customer Data“).

Depending on how our customers configure the platform, Customer Data may include:

• Contact information
• Lead information
• Customer profiles
• Business communications
• Sales opportunities
• Appointment information
• Marketing preferences
• Forms and survey responses
• Documents and files
• Notes and activities
• CRM records

SpotLooks processes Customer Data only to provide the Services requested by our customers. Our customers remain responsible for ensuring that they have the appropriate legal authority to collect and process such information.

3.6 Information Collected Automatically

When you access our Website or Services, certain technical information may be collected automatically to help us operate, secure, and improve our platform.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language settings
• Time zone
• Device identifiers
• Referral URLs
• Pages visited
• Features used
• Session duration
• Clickstream data
• Error logs
• Date and time of access

This information helps us understand platform usage, improve performance, troubleshoot technical issues, and maintain security.

3.7 Cookies and Similar Technologies

SpotLooks uses cookies and similar technologies to improve your browsing experience, remember preferences, analyze website performance, enhance security, and provide personalized experiences.

Cookies may be used to:

• Keep you signed in
• Remember your preferences
• Improve website functionality
• Measure website traffic
• Analyze user behavior
• Protect against fraudulent activity
• Enhance website performance

You can control or disable cookies through your browser settings. However, doing so may affect the availability or functionality of certain features.

3.8 Information from Third-Party Sources

We may receive information about you from trusted third-party sources, including:

• Business partners
• Marketing partners
• Resellers
• Integration providers
• Authentication providers
• Payment processors
• Analytics providers
• Publicly available business directories
• Social media platforms (where you choose to interact with us)

We may combine this information with information collected directly from you to improve our Services, maintain accurate records, personalize your experience, and communicate more effectively.

3.9 AI Features and Automated Processing

Some SpotLooks Services use artificial intelligence (“AI”) and automated technologies to enhance productivity, generate insights, automate workflows, and improve customer experiences.

Where applicable, AI features may process information necessary to:

• Generate content
• Summarize communications
• Recommend actions
• Automate repetitive tasks
• Improve workflows
• Analyze business information
• Provide intelligent suggestions

AI-generated outputs should be reviewed by users before being relied upon for business, legal, financial, or operational decisions.

3.10 Information We Do Not Intentionally Collect

Unless specifically required for a service or permitted by applicable law, SpotLooks does not intentionally collect sensitive personal information such as:

• Government-issued identification numbers
• Biometric information
• Health or medical records
• Political opinions
• Religious beliefs
• Racial or ethnic origin
• Genetic information
• Other categories of sensitive personal data

If such information is inadvertently submitted to us, we will process it only as necessary to provide the requested Services, comply with legal obligations, or protect our legitimate interests.

By collecting only the information reasonably necessary to provide and improve our Services, SpotLooks aims to deliver a secure, reliable, and privacy-focused platform while respecting applicable privacy and data protection laws.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) provides an AI-powered CRM and Business Growth Platform that enables businesses to collect, organize, manage, and communicate with their customers, prospects, and other contacts. The information that our customers upload, create, or process through the SpotLooks platform is referred to in this Privacy Policy as Customer Data.

4.1 Customer Ownership of Data

Our customers retain ownership and control of the Customer Data they submit to the SpotLooks platform. SpotLooks does not claim ownership of Customer Data and processes such information only to provide the Services requested by our customers and in accordance with applicable agreements and laws.

4.2 Types of Customer Data

Depending on how our customers use the SpotLooks platform, Customer Data may include information such as:

• Customer and contact details
• Lead and prospect information
• Company or business information
• Email addresses and phone numbers
• Appointment and calendar information
• Sales opportunities and pipeline records
• Marketing preferences
• Customer communications
• Forms, surveys, and responses
• Website and funnel submissions
• Support requests
• Documents, notes, images, and attachments
• Payment or invoice-related information (where applicable)
• Any other information uploaded or managed by customers through the Services

The categories of Customer Data processed may vary depending on the features and services used by each customer.

4.3 Our Role

When processing Customer Data, SpotLooks generally acts as a service provider or data processor on behalf of our customers. Our customers determine what information is collected, how it is used, and the purpose for which it is processed.

Accordingly, customers are responsible for:

• Ensuring they have the appropriate legal basis to collect and process Personal Information.
• Providing any required privacy notices to their users or customers.
• Obtaining any necessary consents where required by applicable law.
• Responding to requests from individuals regarding their Personal Information.
• Complying with applicable privacy, data protection, and consumer protection laws.

4.4 How We Use Customer Data

SpotLooks accesses and processes Customer Data only as necessary to:

• Provide and operate the Services.
• Maintain customer accounts and workspaces.
• Deliver CRM, marketing, communication, automation, and AI features.
• Synchronize data across connected services.
• Provide technical support.
• Improve platform performance and reliability.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Comply with legal obligations or valid governmental requests.
• Enforce our Terms & Conditions and other applicable agreements.

We do not use Customer Data for advertising or sell Customer Data to third parties.

4.5 AI Features

Certain SpotLooks features may use artificial intelligence or machine learning technologies to assist customers in generating content, summarizing information, automating workflows, providing recommendations, or improving productivity.

Where AI features process Customer Data, such processing is performed solely to provide the requested functionality and improve the customer experience. Customers remain responsible for reviewing AI-generated outputs before relying on them for business, legal, financial, or operational decisions.

4.6 Security of Customer Data

SpotLooks implements reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, alteration, disclosure, misuse, or loss.

These safeguards may include:

• Encryption during data transmission where appropriate
• Access controls and authentication
• Activity logging and monitoring
• Regular software updates and security improvements
• Backup and recovery procedures
• Network and infrastructure protection measures

Although we strive to protect Customer Data, no method of electronic transmission or storage can be guaranteed to be completely secure.

4.7 Data Retention

Customer Data is retained for as long as necessary to provide the Services, fulfill contractual obligations, comply with applicable legal requirements, resolve disputes, or enforce our agreements.

Customers may request deletion of Customer Data in accordance with their subscription, applicable agreements, and legal requirements. Certain information may be retained where required by law or for legitimate business purposes, such as security, auditing, fraud prevention, or regulatory compliance.

4.8 Customer Responsibilities

Customers are responsible for ensuring that the information they upload or process through SpotLooks:

• Is collected lawfully.
• Is accurate and kept up to date where appropriate.
• Does not infringe the rights of others.
• Does not contain unlawful, harmful, or prohibited content.
• Complies with applicable privacy, intellectual property, and data protection laws.

Customers are also responsible for maintaining the confidentiality of their account credentials and managing access permissions for authorized users within their organization.

4.9 Requests Relating to Customer Data

If you believe your Personal Information has been collected or processed by one of our customers through the SpotLooks platform, you should contact that customer directly. Since our customers control the Customer Data they process, they are generally responsible for responding to requests related to access, correction, deletion, restriction, or other privacy rights.

Where appropriate and permitted by law, SpotLooks will assist its customers in responding to such requests in accordance with our contractual obligations and applicable data protection laws.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) offers artificial intelligence (“AI“) features designed to improve productivity, automate business processes, enhance customer engagement, and provide intelligent insights across our platform. These AI-powered capabilities are integrated into various products and services to help customers streamline their sales, marketing, customer relationship management, and business operations. SpotLooks does not intentionally use Customer Data to train publicly available artificial intelligence models unless expressly authorized by the customer or required by applicable law.

5.1 Purpose of AI Features

Our AI technologies are designed to assist users by:

• Generating content and suggestions.
• Automating repetitive tasks and workflows.
• Summarizing conversations, emails, and customer interactions.
• Providing recommendations and business insights.
• Assisting with lead qualification and customer engagement.
• Supporting marketing campaigns and communication workflows.
• Improving productivity through intelligent automation.
• Enhancing customer support experiences.

AI features are intended to assist users and should not replace professional judgment or independent decision-making.

5.2 Information Processed by AI

Depending on the AI feature you choose to use, our systems may process information such as:

• Customer relationship management (CRM) data
• Contact information
• Customer communications
• Emails and messages processed through connected services
• Marketing content
• Website and funnel content
• Form submissions
• Customer support requests
• Documents and files voluntarily uploaded by users
• Workflow configurations
• Business information required to generate requested outputs

We process only the information necessary to provide the requested AI functionality.

5.3 How AI Information Is Used

Information processed through AI features may be used to:

• Generate requested responses or content.
• Automate workflows and repetitive tasks.
• Improve user productivity.
• Provide intelligent recommendations.
• Enhance platform functionality.
• Detect operational issues and improve system performance.
• Maintain the reliability and security of our Services.

We process AI-related information in accordance with this Privacy Policy and applicable agreements with our customers.

5.4 Human Responsibility

AI-generated content, recommendations, summaries, predictions, and automated actions are provided to assist users and may not always be complete, accurate, or appropriate for every situation.

Users are responsible for reviewing, verifying, and approving AI-generated outputs before relying on them for:

• Business decisions
• Legal matters
• Financial decisions
• Medical advice
• Employment decisions
• Regulatory compliance
• Customer communications
• Any other critical activities

SpotLooks does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

5.5 AI Model Improvement

SpotLooks may use aggregated, anonymized, or de-identified usage information to monitor platform performance, improve service quality, develop new features, and enhance AI capabilities.

Unless otherwise agreed or required by applicable law, we do not intentionally use identifiable Customer Data to train publicly available AI models.

5.6 Third-Party AI Services

Certain AI features may rely on trusted third-party technologies or service providers to deliver specific functionality. Where such providers are used, they process information only as necessary to provide the requested services and are subject to applicable contractual, security, and privacy obligations.

The availability and functionality of AI features may vary depending on the integrations or services enabled by the customer.

5.7 Responsible Use of AI

Customers and users agree to use AI features responsibly and in compliance with applicable laws, regulations, and our Terms & Conditions.

Users must not use AI features to:

• Generate unlawful, harmful, or misleading content.
• Infringe the intellectual property or privacy rights of others.
• Create fraudulent, deceptive, or abusive communications.
• Distribute malware, spam, or malicious content.
• Engage in discriminatory, defamatory, or illegal activities.
• Circumvent security or access controls.

SpotLooks reserves the right to restrict, suspend, or terminate access to AI features where misuse, abuse, or violations of our policies are identified.

5.8 Data Security and Privacy

Information processed through AI features is protected using reasonable administrative, technical, and organizational safeguards designed to maintain confidentiality, integrity, and availability.

We continuously review and improve our security practices to help protect customer information while delivering reliable AI-powered services.

5.9 Future AI Enhancements

As AI technologies continue to evolve, SpotLooks may introduce new AI-powered features, capabilities, and automation tools. Any new features that involve the processing of Personal Information will be governed by this Privacy Policy or by additional notices provided at the time such features become available.

By using SpotLooks’ AI-powered features, you acknowledge that AI-generated outputs are intended to support your work and that you remain responsible for reviewing and validating any content, recommendations, or automated actions before relying on them or sharing them with others.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) uses cookies and similar tracking technologies to improve the functionality, performance, security, and user experience of our Website and Services. These technologies help us understand how visitors interact with our platform, remember user preferences, maintain secure sessions, and enhance the overall quality of our Services.

By continuing to use our Website or Services, you acknowledge that cookies and similar technologies may be used in accordance with this Privacy Policy and, where applicable, your cookie preferences.

Where required by applicable law, users will be presented with a cookie consent banner before non-essential cookies are placed on their devices.

6.1 What Are Cookies?

Cookies are small text files that are placed on your computer, mobile device, or browser when you visit a website. Cookies help websites recognize your device, remember your preferences, improve website functionality, and provide a more personalized browsing experience.

In addition to cookies, we may use similar technologies such as:

• Web beacons
• Pixels
• Local storage
• Session storage
• Tags
• Software development kits (SDKs)
• Analytics technologies

These technologies help us improve the reliability, security, and performance of our Services.

6.2 Types of Cookies We Use

Depending on how you interact with SpotLooks, we may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our Website and Services. They enable core functionality such as:

• User authentication
• Secure login sessions
• Account security
• Website navigation
• Load balancing
• Fraud prevention
• System administration

Disabling these cookies may affect the functionality of our Website or prevent certain features from working correctly.

Functional Cookies

Functional cookies help us remember your preferences and improve your experience.

These cookies may remember:

• Language preferences
• Region or country selection
• User settings
• Dashboard preferences
• Recently viewed pages
• Interface customization

Performance and Analytics Cookies

These cookies help us understand how visitors use our Website and Services so that we can improve performance and user experience.

Information collected may include:

• Pages visited
• Time spent on pages
• Navigation paths
• Browser information
• Device type
• Operating system
• Website performance metrics
• Error reports
• Feature usage statistics

Where possible, this information is collected in an aggregated or de-identified form.

Security Cookies

Security cookies help us protect our Website, users, and systems by:

• Detecting suspicious activity
• Preventing unauthorized access
• Identifying fraudulent behavior
• Maintaining secure sessions
• Protecting customer accounts

Marketing Cookies

Where permitted by applicable law, marketing cookies may be used to:

• Measure the effectiveness of marketing campaigns
• Understand user engagement
• Deliver relevant promotional content
• Improve customer communication

SpotLooks does not intentionally use marketing cookies to sell your Personal Information.

6.3 Third-Party Technologies

We may use trusted third-party service providers to help us operate and improve our Website and Services. Depending on the services you use, these providers may place cookies or use similar technologies.

Examples may include providers for:

• Website analytics
• Performance monitoring
• Customer support
• Payment processing
• Security services
• Cloud hosting
• Marketing automation
• Customer communication
• Content delivery

Each third-party provider processes information in accordance with its own privacy practices and applicable agreements.

6.4 How We Use Cookies

We use cookies and similar technologies to:

• Provide and maintain our Website and Services
• Authenticate users
• Remember user preferences
• Improve platform performance
• Analyze website traffic
• Understand product usage
• Personalize user experiences
• Secure customer accounts
• Detect fraud and abuse
• Troubleshoot technical issues
• Improve our products and services

6.5 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through browser settings. Depending on your browser, you may be able to:

• View stored cookies
• Delete existing cookies
• Block certain cookies
• Block all cookies
• Receive notifications before cookies are stored

Please note that disabling cookies may affect the functionality, performance, or availability of certain features of the SpotLooks Website or Services.

6.6 Do Not Track Signals

Some browsers offer a “Do Not Track” (“DNT”) feature that allows users to indicate a preference regarding online tracking. Because there is currently no universally accepted standard for responding to DNT signals, our Website may not respond differently to such requests. We will continue to monitor developments in this area and update our practices where appropriate.

6.7 Changes to Cookie Technologies

As our Website and Services evolve, we may introduce new cookies or tracking technologies to improve functionality, security, analytics, or user experience. Any significant changes to our use of cookies will be reflected in this Privacy Policy or in a separate Cookie Policy where required by applicable law.

6.8 Your Consent

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You may withdraw or modify your cookie preferences at any time through your browser settings or any cookie preference tools made available on our Website.

By continuing to use the SpotLooks Website or Services, you acknowledge that essential cookies are necessary for the proper operation of our platform and that other cookies may be used in accordance with your preferences and applicable law.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) uses the information we collect to operate, maintain, improve, and secure our Website, AI-powered CRM platform, and related Services. We process Personal Information only for legitimate business purposes, contractual obligations, legal compliance, and to deliver the services requested by our customers.

The information we collect may be used for one or more of the following purposes.

8.1 To Provide Our Services

We use your information to deliver, manage, and maintain the products and services you request, including:

• Creating and managing user accounts.
• Providing access to the SpotLooks platform.
• Delivering CRM, Sales, Marketing Automation, AI, and Business Growth features.
• Managing subscriptions and service plans.
• Providing customer onboarding and implementation.
• Supporting integrations with authorized third-party applications.
• Delivering product updates and new features.

8.2 To Manage Your Account

Your information helps us administer and secure your account by enabling us to:

• Verify your identity.
• Authenticate user access.
• Manage user roles and permissions.
• Maintain account preferences.
• Process account changes and upgrades.
• Recover accounts when necessary.
• Prevent unauthorized access.

8.3 To Process Payments

Where applicable, we use billing information to:

• Process subscription payments.
• Generate invoices and payment confirmations.
• Manage renewals and billing cycles.
• Detect payment fraud.
• Maintain accounting and financial records.
• Comply with applicable tax and financial regulations.

Payment transactions may be processed through trusted third-party payment service providers.

8.4 To Provide Customer Support

We use your information to respond to questions, technical issues, service requests, and customer inquiries.

This may include:

• Resolving technical problems.
• Troubleshooting software issues.
• Responding to support tickets.
• Providing product guidance.
• Managing service requests.
• Communicating maintenance updates.

Support interactions may be reviewed for quality assurance and service improvement purposes.

8.5 To Improve Our Services

We continuously improve our platform by analyzing how our Website and Services are used.

Information may be used to:

• Improve user experience.
• Develop new features.
• Enhance platform performance.
• Improve AI capabilities.
• Optimize workflows.
• Identify usability improvements.
• Analyze feature adoption.
• Improve reliability and scalability.

Where practical, aggregated or de-identified information may be used for research and product development.

8.6 To Operate AI Features

Where customers choose to use AI-powered capabilities, we may process information to:

• Generate AI-assisted content.
• Summarize communications.
• Provide intelligent recommendations.
• Automate workflows.
• Assist with customer engagement.
• Improve productivity.
• Enhance automation features.

AI-generated outputs are intended to assist users and should be reviewed before being relied upon for important business decisions.

8.7 To Communicate with You

We may use your information to communicate with you regarding:

• Account notifications.
• Security alerts.
• Service announcements.
• Product updates.
• Billing information.
• Renewal reminders.
• Support communications.
• Training resources.
• Educational content.
• Webinars and events.

These communications help ensure the effective operation of your account and services.

8.8 Marketing Communications

Where permitted by applicable law or where you have provided your consent, we may use your information to send:

• Product news.
• Feature announcements.
• Promotional offers.
• Educational resources.
• Newsletters.
• Event invitations.
• Customer success stories.
• Marketing campaigns.

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly. Opting out of marketing communications does not affect essential account or service-related communications.

8.9 To Protect Our Services

We use information to help maintain the security, integrity, and reliability of our platform.

This includes:

• Detecting fraudulent activity.
• Preventing unauthorized access.
• Investigating suspicious behavior.
• Protecting customer accounts.
• Monitoring system performance.
• Identifying software vulnerabilities.
• Preventing misuse of our Services.
• Enforcing our Terms & Conditions.

8.10 Legal and Regulatory Compliance

We may process Personal Information where necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful requests from government authorities.
• Meet legal reporting obligations.
• Enforce contractual agreements.
• Protect our legal rights.
• Prevent fraud or unlawful activities.
• Resolve disputes.

8.11 Business Operations

We may use information to support our day-to-day business operations, including:

• Internal reporting.
• Financial management.
• Auditing.
• Risk management.
• Business planning.
• Service administration.
• Performance monitoring.
• Customer relationship management.

8.12 Research and Analytics

We may use aggregated, statistical, or anonymized information to better understand how our Website and Services are used.

This helps us:

• Measure product performance.
• Improve customer experience.
• Identify industry trends.
• Enhance AI models and automation.
• Improve service reliability.
• Support business decision-making.

Where possible, such information is processed in a manner that does not identify individual users.

8.13 Business Transfers

If SpotLooks undergoes a merger, acquisition, investment, restructuring, sale of assets, or similar business transaction, Personal Information may be transferred as part of that transaction, subject to applicable laws and appropriate safeguards.

8.14 Other Lawful Purposes

We may also use your information for other purposes that are:

• Consistent with this Privacy Policy.
• Disclosed to you at the time of collection.
• Authorized by you.
• Required or permitted under applicable law.

SpotLooks is committed to using Personal Information responsibly and only for legitimate business purposes. We strive to collect only the information reasonably necessary to provide our Services, improve customer experiences, maintain platform security, and comply with applicable legal obligations.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) may communicate with you regarding our products, services, updates, promotions, and other business-related information. We are committed to ensuring that our marketing communications are relevant, respectful, and compliant with applicable privacy and communication laws.

We only send marketing communications where permitted by applicable law or where you have provided your consent, where such consent is required. Transactional communications relating to security, billing, legal notices, or service availability cannot be opted out of while an account remains active.

9.1 Types of Marketing Communications

Depending on your preferences and interactions with SpotLooks, we may send communications through various channels, including:

• Email newsletters
• Product announcements
• Feature releases
• Promotional offers
• Educational resources
• Blog updates
• Customer success stories
• Event invitations
• Webinar registrations
• Product demonstrations
• Surveys and feedback requests
• SMS or messaging notifications (where applicable)
• Social media communications
• In-app notifications

These communications are intended to keep you informed about our products, services, and business updates.

9.2 Purpose of Marketing Communications

We may use your contact information to:

• Inform you about new products, services, and features.
• Share educational content, guides, and best practices.
• Invite you to webinars, training sessions, and events.
• Notify you about special promotions, discounts, or offers.
• Share product enhancements and platform improvements.
• Conduct customer satisfaction surveys.
• Request feedback to improve our Services.
• Provide business insights and industry updates.

Our goal is to provide communications that are useful, relevant, and valuable to our customers and prospective customers.

9.3 Legal Basis for Marketing

Where required by applicable law, SpotLooks will obtain your consent before sending promotional or marketing communications.

In other circumstances, we may send marketing communications where we have a legitimate business relationship with you or another lawful basis under applicable law.

9.4 Managing Your Communication Preferences

You may choose how you receive marketing communications from SpotLooks.

You can:

• Unsubscribe from marketing emails by clicking the “Unsubscribe” link included in our emails.
• Update your communication preferences through your account settings, where available.
• Contact us directly to modify or withdraw your marketing preferences.
• Opt out of promotional communications at any time by emailing complaints@spotlooks.com.

We will process your request within a reasonable period, subject to applicable legal and operational requirements.

9.5 Service-Related Communications

Even if you choose to opt out of marketing communications, SpotLooks may continue to send important non-promotional communications that are necessary to provide our Services.

These communications may include:

• Account verification
• Password reset requests
• Billing and payment notifications
• Subscription renewals
• Security alerts
• Service interruptions or maintenance notices
• Changes to our Terms & Conditions or Privacy Policy
• Customer support responses
• Product or account administration messages

These communications are considered essential for the operation and security of your account and generally cannot be opted out of while your account remains active.

9.6 Third-Party Marketing

SpotLooks does not sell your Personal Information to third parties for their independent marketing purposes.

Where we collaborate with trusted partners for joint events, webinars, promotions, or marketing campaigns, we will only share information where permitted by applicable law or with your consent, where required. Such partners are expected to process Personal Information in accordance with their own privacy policies and applicable legal requirements.

9.7 Anti-Spam Commitment

SpotLooks is committed to responsible marketing practices and does not knowingly send unsolicited commercial communications in violation of applicable laws.

Our marketing communications are designed to:

• Clearly identify SpotLooks as the sender.
• Provide accurate and truthful information.
• Include a simple method for opting out of future promotional communications.
• Respect your communication preferences once an opt-out request has been received.

9.8 Changes to Marketing Preferences

You may change your communication preferences at any time. However, updates to your preferences may not take effect immediately, and you may continue to receive communications that were already scheduled or in transit before your request was processed.

9.9 Contact Us

If you have any questions about our marketing communications or wish to update your communication preferences, please contact us:

SpotLooks SaaS Solutions LLP
Website: https://spotlooks.com
Email: complaints@spotlooks.com

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) respects your privacy and is committed to protecting your Personal Information. We do not sell your Personal Information to third parties. We only share information when it is necessary to provide our Services, fulfill legal obligations, protect our legitimate business interests, or where you have authorized us to do so.

The categories of information we may share and the circumstances under which sharing may occur are described below.

10.1 Service Providers

We may share Personal Information with carefully selected third-party service providers who perform services on our behalf and help us operate our business.

These services may include:

• Cloud hosting and infrastructure
• Payment processing
• Customer support
• Data storage and backup
• Security monitoring
• Website analytics
• Email delivery
• SMS and messaging services
• Video conferencing
• Customer relationship management
• Marketing automation
• Appointment scheduling
• Technical support
• IT and system administration

These service providers are authorized to access Personal Information only as necessary to perform services on our behalf and are expected to protect such information in accordance with applicable laws and contractual obligations.

10.2 Third-Party Integrations

If you choose to connect SpotLooks with third-party applications or services, we may share information necessary to enable and maintain those integrations.

Depending on the integration, this may include:

• Contact information
• Calendar events
• CRM records
• Appointment information
• Marketing data
• Customer communications
• Authentication credentials or access tokens
• Workflow information

Information shared through integrations is limited to what is reasonably necessary to provide the requested functionality.

10.3 Business Partners

From time to time, SpotLooks may work with authorized partners, resellers, consultants, implementation partners, or technology providers to deliver products, services, events, or customer support.

Where appropriate, we may share limited information necessary for:

• Service implementation
• Product onboarding
• Technical support
• Customer success activities
• Joint webinars or events
• Partner-assisted sales
• Professional services

Such partners are expected to process Personal Information responsibly and in accordance with applicable contractual and legal requirements.

10.4 Legal Requirements

We may disclose Personal Information where we believe such disclosure is necessary to:

• Comply with applicable laws or regulations.
• Respond to lawful requests from courts, government agencies, or regulatory authorities.
• Enforce our Terms & Conditions or other agreements.
• Protect the rights, property, or safety of SpotLooks, our customers, users, or others.
• Detect, investigate, or prevent fraud, security incidents, or illegal activities.
• Protect against unauthorized use of our Services.

Where legally permitted, we may notify affected users before disclosing Personal Information in response to legal requests.

10.5 Business Transfers

If SpotLooks undergoes a merger, acquisition, investment, corporate restructuring, financing, sale of assets, or other business transaction, Personal Information may be transferred as part of that transaction.

In such circumstances, the receiving organization will be expected to continue protecting Personal Information in accordance with this Privacy Policy or provide an updated privacy notice where required by applicable law.

10.6 With Your Consent

We may share your Personal Information with third parties when:

• You expressly authorize us to do so.
• You request a specific integration or service.
• You participate in a joint promotion, webinar, or event.
• You instruct us to share information with another organization or individual.

You may withdraw your consent where applicable, subject to legal or contractual limitations.

10.7 Aggregated and De-Identified Information

We may use or share aggregated, anonymized, or de-identified information that does not reasonably identify an individual.

Such information may be used for purposes including:

• Product development
• Platform improvements
• Performance analysis
• Industry research
• Business reporting
• Statistical analysis
• Service optimization

This information does not identify individual users or customers.

10.8 International Service Providers

Some of our service providers, infrastructure providers, or technology partners may operate in different countries. Where Personal Information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.

10.9 Information We Do Not Sell

SpotLooks does not sell, rent, or trade your Personal Information to third parties for their independent marketing or commercial purposes.

We also do not knowingly disclose Personal Information except as described in this Privacy Policy or where required by law.

10.10 Protection of Shared Information

Whenever Personal Information is shared with authorized third parties, we take reasonable measures to help ensure that such information is:

• Shared only for legitimate business purposes.
• Protected through appropriate contractual, technical, and organizational safeguards.
• Accessed only by authorized individuals.
• Processed in accordance with applicable privacy and data protection laws.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

SpotLooks is committed to sharing Personal Information responsibly, transparently, and only to the extent necessary to operate our business, provide our Services, comply with legal obligations, and support our customers. We continuously review our data-sharing practices to ensure they remain consistent with applicable privacy laws, industry standards, and our commitment to protecting your information.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) may store, access, process, or transfer Personal Information in countries other than the country where you reside. As a cloud-based Software-as-a-Service (SaaS) platform, our services may rely on globally distributed infrastructure, technology providers, and trusted service partners to deliver secure, reliable, and efficient services to our customers.

SpotLooks may store or process information using cloud infrastructure located in the United States or other jurisdictions where our trusted service providers operate. By using our Services, you acknowledge that your information may be transferred to and processed in these locations, subject to appropriate safeguards and applicable laws.

By using our Website or Services, you acknowledge that your Personal Information may be transferred to, processed in, or stored in locations where SpotLooks, its affiliates, or authorized service providers operate.

11.1 Cross-Border Data Transfers

Depending on the services you use, Personal Information may be processed in one or more countries for purposes such as:

• Hosting and cloud infrastructure
• Data storage and backup
• Customer support
• Security monitoring
• Payment processing
• Analytics and reporting
• Email and messaging services
• AI-powered features and automation
• Product development and maintenance

Such transfers are carried out only where reasonably necessary to provide our Services and support our business operations.

11.2 Data Protection Measures

Whenever Personal Information is transferred internationally, SpotLooks takes reasonable administrative, technical, and organizational measures to help protect your information during transfer and processing.

These safeguards may include:

• Secure data transmission using industry-standard encryption where appropriate.
• Access controls and authentication mechanisms.
• Contractual obligations with trusted service providers.
• Security monitoring and incident management.
• Data minimization practices.
• Confidentiality obligations for employees and authorized service providers.

We strive to ensure that Personal Information receives an appropriate level of protection regardless of where it is processed.

11.3 Third-Party Service Providers

Some of our trusted third-party providers may operate data centers or business operations in multiple countries. Where Personal Information is processed by such providers, they are expected to maintain appropriate security and privacy safeguards consistent with applicable laws and our contractual requirements.

SpotLooks carefully selects service providers based on business, security, and operational requirements and regularly reviews relationships with providers that process Personal Information on our behalf.

11.4 Compliance with Applicable Laws

Where applicable, SpotLooks takes reasonable steps to facilitate international data transfers in accordance with relevant privacy and data protection laws. Depending on the jurisdiction and the nature of the transfer, we may rely on appropriate contractual, organizational, or other legally recognized safeguards to support the secure transfer of Personal Information.

11.5 Customer Responsibilities

Customers who use SpotLooks to collect or process Personal Information are responsible for ensuring that their own collection, transfer, and processing of data complies with applicable privacy and data protection laws within their respective jurisdictions.

Where required, customers should provide appropriate privacy notices, obtain necessary consents, and implement suitable safeguards before transferring Personal Information to the SpotLooks platform.

11.6 Business Continuity

To support service availability, disaster recovery, and operational resilience, SpotLooks or its authorized service providers may maintain backup copies of certain information in secure environments. Such backups are managed using appropriate security measures and retained only for legitimate operational, legal, or business purposes.

11.7 Changes to International Data Processing

As our business, infrastructure, or technology partners evolve, the countries in which Personal Information is processed may change. SpotLooks will continue to implement reasonable safeguards designed to protect Personal Information and will update this Privacy Policy where material changes to our data processing practices occur.

SpotLooks is committed to handling international data transfers responsibly and strives to maintain appropriate safeguards that protect the confidentiality, integrity, and availability of Personal Information while delivering secure, reliable, and globally accessible Services.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) is committed to protecting the confidentiality, integrity, and availability of the Personal Information and Customer Data entrusted to us. We implement reasonable administrative, technical, and organizational security measures designed to safeguard information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While we continuously work to maintain a secure environment, no method of transmitting information over the Internet or storing electronic data can be guaranteed to be completely secure. Accordingly, although we strive to protect your information using industry-recognized practices, we cannot guarantee absolute security.

SpotLooks maintains reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed.

12.1 Security Measures

SpotLooks maintains security controls designed to protect our Website, platform, infrastructure, and customer information. Depending on the nature of the Services provided, these measures may include:

• Secure user authentication and account verification.
• Role-based access controls and permission management.
• Encryption of data during transmission where appropriate.
• Secure cloud infrastructure and network protection.
• Firewall and intrusion detection mechanisms.
• Continuous monitoring of platform performance and security.
• Backup and disaster recovery procedures.
• Security logging and audit trails.
• Software updates, maintenance, and vulnerability management.
• Employee access controls and confidentiality obligations.

We regularly review and enhance our security practices to address evolving security threats and technological developments.

12.2 Account Security

Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their SpotLooks account.

We encourage users to:

• Create strong, unique passwords.
• Keep login credentials confidential.
• Enable multi-factor authentication (where available).
• Log out from shared or public devices.
• Regularly review authorized users and permissions.
• Notify SpotLooks immediately if unauthorized account activity is suspected.

You are responsible for all activities that occur under your account unless otherwise required by applicable law.

12.3 Data Encryption

Where appropriate, SpotLooks uses industry-standard encryption technologies to help protect information transmitted between users and our Services. Sensitive information may also be protected through encryption or equivalent security measures while stored within our systems, where technically and operationally appropriate.

12.4 Access Controls

Access to Personal Information and Customer Data is restricted to authorized personnel, contractors, and service providers who require such access to perform their job responsibilities or provide services on behalf of SpotLooks.

Individuals with access to Personal Information are expected to maintain confidentiality and comply with applicable security, privacy, and contractual obligations.

12.5 Security Monitoring

We monitor our systems and infrastructure to help identify potential security risks, unauthorized access attempts, system vulnerabilities, and operational issues.

Where appropriate, monitoring activities may include:

• System event logging
• Security alerts
• Performance monitoring
• Threat detection
• Access monitoring
• Incident analysis

These activities help us maintain the reliability, availability, and security of our Services.

12.6 Security Incidents

Despite our security measures, no system is completely immune to security risks. If SpotLooks becomes aware of a security incident that affects Personal Information, we will take reasonable steps to investigate the incident, contain its impact, and, where required by applicable law, notify affected individuals and relevant authorities within a reasonable timeframe.

12.7 Customer Responsibilities

Customers also play an important role in protecting information processed through the SpotLooks platform. Customers are responsible for:

• Managing user permissions appropriately.
• Protecting account credentials.
• Maintaining secure devices and networks.
• Reviewing access rights regularly.
• Keeping integrated applications secure.
• Complying with applicable privacy and security laws.
• Reporting suspected security incidents promptly.

Failure to implement appropriate security practices within a customer’s own environment may increase the risk of unauthorized access to Customer Data.

12.8 Third-Party Service Providers

SpotLooks works with trusted third-party service providers to support various aspects of our Services, including hosting, communications, analytics, payment processing, and infrastructure. Where Personal Information is processed by such providers, we take reasonable steps to select providers that maintain appropriate security practices and contractual commitments to protect information.

However, each third-party provider maintains its own security controls and policies, and SpotLooks cannot guarantee the security practices of independent third parties.

12.9 Data Backup and Business Continuity

To support service availability and business continuity, SpotLooks may maintain secure backups of certain information. Backup systems are designed to assist with disaster recovery, operational resilience, and restoration of Services in the event of unexpected disruptions.

Backup data is protected using reasonable security measures and retained only for legitimate operational, contractual, or legal purposes.

12.10 No Absolute Security Guarantee

Although SpotLooks employs reasonable safeguards to protect Personal Information, no security system, software application, cloud service, or method of electronic transmission can guarantee complete protection against every possible threat.

Users should take appropriate precautions when sharing information online and should immediately notify SpotLooks if they believe their account or Personal Information has been compromised.

SpotLooks remains committed to continuously improving its security practices and maintaining a secure environment that supports the privacy, confidentiality, and integrity of the information entrusted to us. We regularly evaluate our security measures and make improvements as our Services, technology, and industry best practices evolve.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) retains Personal Information and Customer Data only for as long as necessary to provide our Services, fulfill contractual obligations, comply with applicable legal and regulatory requirements, resolve disputes, protect our legitimate business interests, and enforce our agreements.

Our data retention practices are designed to ensure that information is retained only for appropriate business or legal purposes and is securely deleted or anonymized when it is no longer required. Customers may request deletion of Customer Data through their account settings or by contacting SpotLooks, subject to legal obligations and technical limitations.

13.1 Retention of Personal Information

We retain Personal Information collected through our Website and Services for as long as reasonably necessary to:

• Provide and maintain our Services.
• Manage customer accounts and subscriptions.
• Process payments and billing.
• Respond to customer inquiries and support requests.
• Improve our products and services.
• Maintain security and prevent fraud.
• Comply with applicable legal, tax, accounting, and regulatory obligations.
• Resolve disputes and enforce our Terms & Conditions.

The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

13.2 Retention of Customer Data

Customer Data processed through the SpotLooks platform is generally retained for the duration of the customer’s active subscription or for as long as necessary to provide the requested Services.

Following account termination, expiration, or cancellation, Customer Data may be retained for a limited period to:

• Complete customer-requested activities.
• Enable data export or migration where available.
• Restore information from system backups where appropriate.
• Comply with legal or regulatory obligations.
• Resolve disputes or enforce contractual rights.
• Maintain business continuity and disaster recovery procedures.

After the applicable retention period, Customer Data may be securely deleted, anonymized, or otherwise disposed of in accordance with our internal data management practices and applicable law.

13.3 Backup and Recovery Copies

To support service availability, disaster recovery, and operational resilience, SpotLooks may maintain secure backup copies of certain information.

Backup data is retained only for legitimate operational purposes and is protected using reasonable administrative, technical, and organizational safeguards. Backup copies are periodically overwritten, deleted, or archived in accordance with our data management practices.

13.4 Legal and Regulatory Requirements

In certain circumstances, SpotLooks may retain Personal Information for longer periods where necessary to:

• Comply with applicable laws or regulations.
• Meet tax, financial, or accounting obligations.
• Respond to lawful requests from government authorities.
• Resolve legal claims or disputes.
• Investigate fraud, security incidents, or policy violations.
• Protect our legal rights and legitimate business interests.

Where retention is required by law, we will retain only the information necessary for the required period.

13.5 Deletion Requests

Subject to applicable laws, contractual obligations, and legitimate business requirements, you may request the deletion of your Personal Information.

Upon receiving a valid request, SpotLooks will review the request and, where appropriate, will:

• Delete the requested information.
• Anonymize the information so it can no longer identify an individual.
• Restrict further processing where applicable.

Certain information may continue to be retained where required to comply with legal obligations, prevent fraud, resolve disputes, maintain security, or enforce our agreements.

13.6 Account Closure

If you choose to close your SpotLooks account or discontinue using our Services, we will take reasonable steps to process your account closure and manage your information in accordance with this Privacy Policy.

Some information may remain in our systems for a limited period to:

• Complete pending transactions.
• Maintain financial and accounting records.
• Protect against fraudulent activity.
• Maintain backup and disaster recovery systems.
• Comply with legal obligations.

13.7 Anonymized and Aggregated Information

SpotLooks may retain anonymized, aggregated, or de-identified information that no longer identifies an individual. Such information may be used for:

• Product development
• Service improvements
• Analytics and reporting
• Statistical analysis
• Research and innovation
• AI model evaluation and performance improvements
• Business planning

Information that has been anonymized or aggregated is not intended to identify individual users.

13.8 Secure Disposal of Information

When Personal Information is no longer required, SpotLooks takes reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of the information using methods appropriate to the nature of the data and applicable legal requirements.

The timing and method of disposal may vary depending on operational, technical, contractual, or legal considerations.

13.9 Changes to Our Retention Practices

Our data retention practices may evolve as our Services, technology, legal obligations, or business operations change. Any material updates to our retention practices will be reflected in this Privacy Policy.

SpotLooks is committed to retaining Personal Information only for as long as necessary to support our Services, comply with legal obligations, protect our customers, and maintain the security and integrity of our platform. Once information is no longer required, we take reasonable steps to securely delete or anonymize it in accordance with applicable laws and recognized data management practices.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) respects your privacy and is committed to providing you with reasonable control over your Personal Information. Subject to applicable laws and regulations, you may have certain rights regarding the Personal Information we collect, process, and maintain.

The availability of these rights may vary depending on your country or region of residence and the applicable privacy laws.

14.1 Right to Access

You may request confirmation as to whether SpotLooks processes your Personal Information and, where permitted by applicable law, request access to the Personal Information we hold about you.

Subject to applicable legal requirements, you may also request information regarding:

• The categories of Personal Information we collect.
• The purposes for which your information is processed.
• The categories of recipients with whom information may be shared.
• The source of your Personal Information, where applicable.
• The retention period for your information, where reasonably available.

14.2 Right to Correct Information

If you believe that any Personal Information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update the information.

Keeping your information accurate helps us provide reliable and secure Services.

14.3 Right to Request Deletion

You may request that SpotLooks delete your Personal Information where permitted by applicable law.

Upon receiving a valid request, we will review it and, where appropriate, delete or anonymize your information.

Please note that we may retain certain information where necessary to:

• Comply with legal or regulatory obligations.
• Complete ongoing transactions.
• Resolve disputes.
• Prevent fraud or abuse.
• Protect our legal rights.
• Maintain security.
• Enforce our agreements.

14.4 Right to Restrict or Object to Processing

Where permitted by applicable law, you may request that we restrict or object to certain processing activities involving your Personal Information.

We will evaluate such requests based on applicable legal requirements and our legitimate business interests.

14.5 Right to Withdraw Consent

Where our processing of Personal Information is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn, nor will it affect processing based on other lawful grounds.

14.6 Right to Data Portability

Where applicable, you may request a copy of certain Personal Information you have provided to SpotLooks in a commonly used and reasonably portable format, subject to applicable legal and technical limitations.

14.7 Right to Marketing Preferences

You may control how SpotLooks communicates with you regarding promotional or marketing content.

You may:

• Unsubscribe from marketing emails.
• Update your communication preferences.
• Opt out of promotional communications.
• Contact us to modify your marketing preferences.

Please note that opting out of marketing communications does not affect essential service-related communications such as account notifications, billing updates, security alerts, or customer support messages.

14.8 Right to Lodge a Complaint

If you believe that your Personal Information has been processed in a manner that does not comply with applicable privacy laws, you may contact SpotLooks so that we can investigate your concerns.

Where permitted by applicable law, you may also have the right to submit a complaint to the relevant privacy or data protection authority in your jurisdiction.

14.9 Customer Data Requests

If your Personal Information has been collected or processed by one of our customers through the SpotLooks platform, SpotLooks generally acts as a service provider or data processor on behalf of that customer.

In such cases, requests relating to:

• Access
• Correction
• Deletion
• Restriction
• Data portability
• Withdrawal of consent

should generally be directed to the relevant customer who controls the Personal Information.

Where appropriate, SpotLooks will assist its customers in responding to such requests in accordance with applicable agreements and legal requirements.

14.10 Exercising Your Rights

To exercise any of your privacy rights or submit a privacy-related request, you may contact us using the details below:

SpotLooks SaaS Solutions LLP
Website: https://spotlooks.com
Email: complaints@spotlooks.com

To help protect your privacy and the security of your information, we may take reasonable steps to verify your identity before processing your request. In some cases, we may request additional information necessary to confirm your identity or authority to act on behalf of another individual.

We will respond to verified requests within a reasonable period, subject to applicable laws and the complexity of the request.

14.11 Limitations

Certain privacy rights may be limited where necessary to:

• Comply with applicable laws or regulations.
• Protect the rights and freedoms of others.
• Safeguard the security and integrity of our Services.
• Prevent fraud or unlawful activity.
• Preserve confidential business information.
• Fulfill contractual obligations.
• Enforce our legal rights.

Where we are unable to fulfill a request, we will provide an explanation where permitted by applicable law.

SpotLooks is committed to respecting your privacy rights and providing transparent, fair, and responsible handling of Personal Information. We encourage users to contact us with any privacy-related questions, concerns, or requests, and we will make reasonable efforts to address them promptly and in accordance with applicable privacy and data protection laws.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) is committed to protecting the privacy of children and young individuals. Our Website, products, and Services are designed for businesses, professionals, and individuals who are legally permitted to enter into binding agreements. Our Services are not intended for children under the age of 18, and we do not knowingly collect, use, or disclose Personal Information directly from children. SpotLooks is intended for business users and is not directed to children. We do not knowingly collect Personal Information directly from individuals under the age required by applicable law.

15.1 No Intentional Collection of Children’s Information

SpotLooks does not knowingly solicit, collect, or process Personal Information from children under the age of 18 through our Website or Services.

If you are under the age of 18, you should not:

• Create a SpotLooks account.
• Register for our Services.
• Submit Personal Information through our Website.
• Purchase subscriptions or products.
• Participate in promotions, surveys, or events without the involvement of a parent, legal guardian, or authorized representative where permitted by applicable law.

15.2 Parental or Guardian Notification

If a parent or legal guardian believes that a child has provided Personal Information to SpotLooks without appropriate authorization, they may contact us using the contact details provided in this Privacy Policy.

Upon receiving a verified request, we will take reasonable steps to:

• Review the reported information.
• Investigate the circumstances.
• Delete the Personal Information where appropriate and permitted by applicable law.
• Restrict further processing if required.

15.3 Customer Responsibility

Customers using the SpotLooks platform are responsible for ensuring that any Personal Information they collect, upload, or process through our Services complies with applicable laws, including any legal requirements relating to children or minors.

SpotLooks does not knowingly monitor or verify the age of individuals whose information is processed by our customers. Customers remain responsible for obtaining any necessary parental consent or legal authorization where required by applicable law.

15.4 Educational or Youth Organizations

If SpotLooks Services are used by educational institutions, training organizations, or businesses that may process information relating to minors, the organization using our Services is responsible for ensuring compliance with applicable child privacy, education, and data protection laws.

SpotLooks processes such information only as instructed by the customer and in accordance with our contractual obligations.

15.5 Changes to This Section

As privacy laws relating to children continue to evolve, SpotLooks may update this section of the Privacy Policy to reflect changes in legal requirements, industry standards, or our business practices. Any material updates will be published on our Website along with the revised effective date of this Privacy Policy.

15.6 Contact Us

If you believe that SpotLooks has inadvertently collected Personal Information from a child, or if you have any questions regarding our Children’s Privacy practices, please contact us:

SpotLooks SaaS Solutions LLP
Website: https://spotlooks.com
Email: complaints@spotlooks.com

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) may update or modify this Privacy Policy from time to time to reflect changes in our business operations, products, services, technologies, legal obligations, or privacy practices. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and process your Personal Information.

16.1 Policy Updates

We reserve the right to amend, revise, or replace this Privacy Policy at any time. Changes may be made for reasons including, but not limited to:

• Introduction of new products, services, or features.
• Changes to our AI-powered platform or technology.
• Updates to applicable privacy, data protection, or regulatory requirements.
• Improvements to our security practices.
• Changes in our business operations or corporate structure.
• Enhancements to our data processing practices.
• Feedback received from customers or regulatory authorities.

16.2 Notification of Changes

When we make material changes to this Privacy Policy, we will take reasonable steps to inform users, which may include:

• Publishing the updated Privacy Policy on our Website.
• Updating the “Effective Date” at the beginning of this document.
• Sending email notifications to registered users, where appropriate.
• Displaying notices within our Website or Services.
• Providing in-app notifications or other reasonable means of communication.

The method of notification may vary depending on the nature and significance of the changes and applicable legal requirements.

16.3 Effective Date

The revised Privacy Policy becomes effective on the date specified as the “Effective Date” unless otherwise stated.

Your continued access to or use of the SpotLooks Website or Services after the revised Privacy Policy becomes effective constitutes your acknowledgment of the updated Privacy Policy.

If you do not agree with the revised Privacy Policy, you should discontinue using our Website and Services and, where applicable, close your account in accordance with our Terms & Conditions.

16.4 Previous Versions

For transparency and record-keeping purposes, SpotLooks may retain previous versions of this Privacy Policy. Earlier versions may be made available upon request where required by applicable law or for regulatory compliance.

16.5 Your Responsibility

We encourage you to review this Privacy Policy periodically to remain informed about how SpotLooks collects, uses, shares, stores, and protects your Personal Information.

By continuing to use our Website or Services after any updates become effective, you acknowledge that you have reviewed and accepted the revised Privacy Policy.

SpotLooks is committed to maintaining transparency in its privacy practices. As our business, technology, and legal obligations evolve, we will continue to update this Privacy Policy to ensure it accurately reflects how we manage and protect your Personal Information.

SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) is committed to respecting and protecting the privacy rights of individuals. We strive to process Personal Information in a transparent, responsible, and secure manner and to comply with applicable privacy and data protection laws relevant to our business operations and the jurisdictions in which we operate.

Our privacy practices are designed to support widely recognized privacy principles, including transparency, accountability, data minimization, purpose limitation, security, and respect for individual privacy rights.

17.1 General Data Protection Regulation (GDPR)

Where the General Data Protection Regulation (GDPR) or other applicable European data protection laws apply, SpotLooks seeks to process Personal Information in accordance with the applicable legal requirements.

Where required under applicable law, SpotLooks will obtain consent before processing Personal Data for specific purposes and will respect requests to withdraw such consent, subject to legal or contractual limitations.

Depending on the nature of the Services provided, SpotLooks may act as either:

• Data Controller, when determining the purposes and means of processing Personal Information for our own business operations; or
• Data Processor, when processing Customer Data solely on behalf of our customers and in accordance with their documented instructions.

Where applicable, individuals may have rights under the GDPR, including the right to:

• Request access to Personal Information.
• Request correction of inaccurate information.
• Request deletion of Personal Information.
• Request restriction of processing.
• Object to certain processing activities.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the appropriate supervisory authority.

SpotLooks will make reasonable efforts to respond to valid requests in accordance with applicable legal requirements.

17.2 India Digital Personal Data Protection Act, 2023 (DPDP Act)

Where applicable, SpotLooks is committed to processing Digital Personal Data in accordance with the principles of the Digital Personal Data Protection Act, 2023 (India) and other applicable Indian laws.

We aim to:

• Process Personal Data for lawful and legitimate purposes.
• Collect only the information reasonably necessary for providing our Services.
• Maintain appropriate safeguards to protect Personal Data.
• Respect the rights available to individuals under applicable law.
• Retain Personal Data only for as long as necessary.
• Take reasonable measures to protect Personal Data from unauthorized access, disclosure, alteration, or misuse.

Where required by law, SpotLooks will cooperate with competent regulatory authorities and comply with applicable legal obligations.

Where SpotLooks acts as a Data Processor, we process Personal Data only on documented instructions from our customers unless otherwise required by law.

17.3 International Privacy Laws

Because SpotLooks provides cloud-based services that may be accessed globally, users may be subject to different privacy and data protection laws depending on their location.

Where applicable, we endeavor to operate our Services in a manner that supports internationally recognized privacy principles and complies with relevant legal requirements.

However, users remain responsible for ensuring that their own use of the SpotLooks platform complies with the privacy and data protection laws applicable to their organization and jurisdiction.

17.4 Customer Responsibilities

Customers who use the SpotLooks platform to collect or process Personal Information remain responsible for:

• Determining the legal basis for processing Personal Information.
• Providing appropriate privacy notices to individuals.
• Obtaining any required consents or permissions.
• Responding to requests relating to privacy rights.
• Ensuring compliance with applicable privacy and data protection laws.

SpotLooks processes Customer Data only to provide the Services requested by our customers and in accordance with applicable agreements and legal requirements.

17.5 Privacy by Design

SpotLooks seeks to incorporate privacy and security considerations into the design, development, and operation of our products and services.

Where appropriate, we aim to:

• Collect only the information reasonably necessary.
• Limit access to authorized personnel.
• Protect information using appropriate security measures.
• Regularly review our privacy and security practices.
• Continuously improve our products and services.

17.6 Cross-Border Data Processing

Where Personal Information is transferred or processed across international borders, SpotLooks takes reasonable steps to implement appropriate safeguards designed to protect Personal Information and support compliance with applicable privacy laws.

Additional information regarding international data transfers is provided in the International Data Transfers section of this Privacy Policy.

17.7 Changes in Privacy Laws

Privacy and data protection laws continue to evolve. SpotLooks may update its policies, procedures, and privacy practices to reflect changes in legal requirements, regulatory guidance, industry standards, or our business operations.

Any material updates to this Privacy Policy will be published on our Website, and where appropriate, users may be notified through email, in-app notifications, or other reasonable communication methods. This Privacy Policy shall be governed by the laws of India. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, Tamil Nadu, India, unless otherwise required by applicable law.

17.8 Contact for Privacy Requests

If you have questions regarding your privacy rights, applicable data protection laws, or wish to submit a privacy-related request, you may contact us using the details below:

SpotLooks SaaS Solutions LLP
Website: https://spotlooks.com
Email: complaints@spotlooks.com

Legal Disclaimer: This Privacy Policy is intended to explain SpotLooks’ privacy practices in a clear and transparent manner. It is not intended to constitute legal advice or create contractual rights beyond those provided under applicable law or our agreements with customers. Users should seek independent legal advice regarding their specific legal obligations where necessary.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way SpotLooks SaaS Solutions LLP (“SpotLooks,” “we,” “our,” or “us“) collects, uses, stores, or protects your Personal Information, we encourage you to contact us using the details below.

We are committed to addressing privacy-related inquiries promptly and will make reasonable efforts to respond in accordance with applicable laws and our internal procedures.

Contact Details

SpotLooks SaaS Solutions LLP
AI-Powered CRM, Marketing & Business Growth Platform

Website: https://spotlooks.com
Email: complaints@spotlooks.com

Privacy Requests

You may contact us to:

• Request access to your Personal Information.
• Request correction or updating of your Personal Information.
• Request deletion of your Personal Information, where applicable.
• Withdraw consent where processing is based on your consent.
• Update your communication or marketing preferences.
• Report a suspected privacy or security concern.
• Submit questions regarding this Privacy Policy.
• Exercise any rights available under applicable privacy or data protection laws.

To help protect your privacy and prevent unauthorized access to Personal Information, we may request additional information to verify your identity before processing certain requests.

Response Time

SpotLooks will review and respond to privacy-related requests within a reasonable period and in accordance with applicable legal and regulatory requirements. The time required to process a request may vary depending on its nature, complexity, and any legal obligations that apply.

If we require additional information to process your request, we will contact you using the information you have provided.

Complaints

If you believe that your Personal Information has been processed in a manner that is inconsistent with this Privacy Policy or applicable law, we encourage you to contact us first so that we have an opportunity to investigate and address your concerns.

Where applicable, you may also have the right to contact or lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.

Business Contact

For general business inquiries, product information, partnership opportunities, or customer support, please visit our Website or contact us using the details provided above.

Updates to Contact Information

SpotLooks may update its contact details from time to time. The most current contact information will always be available on our Website. We encourage you to refer to the latest version of this Privacy Policy whenever you need to contact us regarding privacy-related matters.

“SpotLooks is an AI-powered SaaS platform operated by SpotLooks SaaS Solutions LLP, India. Services may be delivered using globally distributed cloud infrastructure.”

Last Updated: July 06, 2026

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